Terms of Service

Confirmation: Your booking is confirmed upon receipt of full payment or deposit as specified at the time of booking. You will receive a confirmation email with your tour details.

Payment Methods: We accept payment via credit card, debit card, and other methods as displayed during the booking process through our secure payment partner, FareHarbor.

Pricing: All prices are displayed in GBP (£) and include VAT where applicable. Tour prices include entrance fees, transportation, and guide services unless otherwise stated. Meals and personal expenses are excluded unless explicitly included.

Deposits: For certain bookings, a deposit may be required to secure your place, with the balance due at a specified time before the tour date.

We understand that plans change. Our cancellation policy is designed to be fair to both our guests and our business.

Cancellation by In & Beyond Bath: In the unlikely event that we need to cancel your tour due to unforeseen circumstances, you will receive a full refund or the option to reschedule to an alternative date.

Weather Conditions: Tours operate in most weather conditions. In cases of severe weather that would make the tour unsafe or significantly diminish the experience, we reserve the right to cancel or reschedule. You will be offered a full refund or alternative date.

Minimum Numbers: All of our shared tours require a minimum of 2 participants to run. If you are a solo traveller and wish to join a shared tour, please contact us for further assistance.

Amendments: If you need to change your tour date, we will do our best to accommodate your request subject to availability. Changes requested more than 7 days before the tour date are free of charge. Changes requested within 7 days may be subject to a rebooking fee.

Transfers: Bookings may be transferred to another person, subject to us receiving written notice at least 48 hours before the tour departure. The new participant must meet all requirements for the tour.

Late Arrival or No-Show: If you arrive late for your tour departure or do not show up, we cannot guarantee that you will be able to join the tour. No refunds will be issued for late arrivals or no-shows.

Health & Fitness: Our tours involve moderate walking and standing. Please ensure you are physically capable of participating. If you have any medical conditions or mobility concerns, please inform us at the time of booking so we can advise on suitability.

Age Requirements: Children under 18 must be accompanied by an adult. Certain tours may have specific age recommendations or restrictions.

Conduct: We expect all guests to behave respectfully towards the guide, other participants, and the sites we visit. We reserve the right to remove any guest whose behaviour is disruptive or inappropriate, with no refund provided.

Itinerary Changes: While we make every effort to follow the published itinerary, we reserve the right to make changes due to weather, road conditions, site closures, or other factors beyond our control. Any such changes will be made with the aim of preserving the quality and value of your experience.

Our Liability: In & Beyond Bath carries full public liability insurance and vehicle insurance. We take all reasonable care to ensure your safety during our tours. However, participation is at your own risk.

Limitation: Our liability for any claim arising from your tour is limited to the price you paid for the tour, except where we have been negligent or in breach of statutory duty causing death or personal injury.

Personal Insurance: We strongly recommend that you arrange your own travel insurance to cover cancellation, medical expenses, personal injury, loss of luggage, and other potential issues.

Personal Belongings: You are responsible for your own belongings throughout the tour. We cannot accept liability for loss, theft, or damage to personal items.

Image Use: During our tours, we may take photographs or videos that include guests. By participating in our tours, you consent to In & Beyond Bath using such images for marketing and promotional purposes, including on our website, social media, and printed materials.

Opt-Out: If you do not wish to be photographed or have your images used, please inform your guide at the start of the tour.

Your Photography: You are welcome to take photographs during the tour for personal use. Please respect any photography restrictions at the sites we visit and always ask permission before photographing other guests.

We collect and process personal data in accordance with UK data protection legislation (UK GDPR and Data Protection Act 2018).

Information We Collect: We collect information necessary to process your booking, including your name, contact details, and payment information. We may also collect information about accessibility requirements or dietary needs if relevant.

How We Use Your Data: Your data is used solely for the purposes of managing your booking, communicating with you about your tour, and fulfilling our contractual obligations. We do not sell or share your data with third parties except as necessary to process your booking (e.g., payment processors).

For full details, please see our separate Privacy Policy.

In & Beyond Bath shall not be liable for any failure or delay in performing our obligations if such failure or delay is due to circumstances beyond our reasonable control, including but not limited to:

• Acts of God, extreme weather conditions, natural disasters
• War, terrorism, civil unrest, or government restrictions
• Pandemics, epidemics, or public health emergencies
• Industrial action, power failures, or telecommunications failures
• Site closures or access restrictions imposed by third parties

In such circumstances, we will work with you to reschedule your tour or provide a refund where appropriate.

On-Tour Issues: If you have any concerns during your tour, please raise them immediately with your guide so we can attempt to resolve the issue on the spot.

Post-Tour Complaints: If you wish to make a formal complaint after your tour, please contact us in writing within 7 days of your tour date. We will investigate and respond within 14 days.

Resolution: We are committed to resolving any disputes amicably. If we are unable to reach a satisfactory resolution, you may have recourse through consumer protection bodies or small claims court under English law.

Governing Law: These Terms of Service are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

Entire Agreement: These terms, together with our Privacy Policy and any booking confirmation, constitute the entire agreement between you and In & Beyond Bath.

Severability: If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Changes to Terms: We reserve the right to update these Terms of Service at any time. Any changes will be posted on our website with an updated "Last Updated" date. Bookings made before changes are posted will be governed by the terms in effect at the time of booking.

Contact Information: In & Beyond Bath is operated as a sole proprietorship registered in England and Wales. For all inquiries, please contact us at hello@inandbeyondbath.com.